Support

We are a small team and we read every message. Write to us in English or Arabic.

Email us

support@abtali.com

We usually answer within 2 working days.

Write to support

Quick guides

Restore purchases

Premium belongs to the Apple or Google account that bought it. On a new phone, or after reinstalling:

  1. Sign in to the store with the same Apple ID or Google account that paid.
  2. Open Abtali › Parent Mode › Settings › Plan to open the plans screen.
  3. Tap Restore purchases at the bottom.

Still not working? Email us the date of purchase and the store (Apple or Google). Please don’t send card details.

Common questions

I forgot my parent PIN.

On the PIN screen tap Forgot PIN? Use Face ID (or fingerprint). Then choose a new PIN in Settings › Change parent PIN. If that doesn’t work, email us from the email you sign in with.

I have a new phone. How do I get my family back?

Install Abtali, tap I already have an account and sign in with the same Apple or Google account. Your family, children and stars come back, and you only enter your PIN.

How does the other parent join?

Settings › Parents › Invite a parent shows a QR and a code. The other parent opens Abtali, taps Join a family, scans it, and signs in with their own Apple or Google account. After the free 30 days, a second parent is part of Premium.

My child did a mission but didn’t get stars.

Some missions need your OK first. Open Parent Mode: missions and reward claims waiting for you are on the dashboard. Stars are given by our server, so the phone needs the internet to update.

I’m not getting notifications.

Check that notifications for Abtali are allowed in your phone settings, and switched on in Abtali › Settings › Notifications. Only parent phones get notifications.

How do I cancel Premium?

In your App Store or Google Play subscriptions. See Terms › Payment, renewal and cancellation.